Privacy Policy

Introduction

Our Privacy Policy is designed to provide you with a clear understanding of how we collect, use, store, and protect your personal data. This policy applies to all users who access our platform, and by using our services, you acknowledge that you have read and agree to the practices outlined below.

Purpose of the Privacy Policy

The primary purpose of this Privacy Policy is to inform you about your rights regarding your personal information and how we handle it in accordance with data protection laws. We aim to provide a transparent and user-friendly experience for all our users, while ensuring that their data remains secure.

Scope of Application

This Privacy Policy applies to all users who use our platform, including those accessing our website, mobile app, or other services offered by Gratowin Casino. By using any of these services, you agree to the terms outlined in this policy. If you do not accept these terms, please discontinue using our services.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We will only collect, use, or disclose your personal data as stated in this document.

Data We Collect

We collect various types of data from our users, including:

• Personal Information:
  • Name
  • Email address
  • Date of birth
  • Address
  • Phone number
• Account Info:
  • Username
  • Password
  • Payment details (e.g., credit card numbers)
• Technical Data:
  • Device information (e.g., operating system, browser type)
  • IP address
  • Cookies
• Usage Data:
  • Site activity logs
  • Login history
  • Game interactions

How We Use Your Data

We collect and use your data for various purposes, including:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to enhance your experience on our platform. Cookies are small text files stored on your device by a web browser. We use different types of cookies, including:

• Essential Cookies: These are required for our site to function properly.
• Analytics Cookies: These help us understand how users interact with our site.
• Marketing Cookies: These allow us to tailor advertisements and promotions to individual users.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may impact the functionality of our site.

Legal Basis for Processing

We process your data based on various legal grounds, including:

• Contractual necessity: We need your data to provide services.
• Legal obligations: We must comply with relevant laws and regulations.
• Legitimate interests: We have a legitimate interest in improving our services and providing a better user experience.
• User consent: You give us permission to collect and use your data.

Data Sharing and Disclosure

We may share your personal data with third-party service providers, such as payment processors or gaming providers. We will only disclose your data when required by law or necessary for the provision of services.

Data Storage and Retention

We store your personal data securely on our servers. The retention period for personal data is typically determined by regulatory requirements or contractual obligations. However, we may retain some data for a longer period if it is necessary to prevent fraudulent activity or ensure compliance with laws and regulations.

Security Measures

We take various security measures to protect your data, including:

• SSL encryption
• Access controls
• Authentication processes
• Monitoring for unauthorized access

Your Rights

You have several rights regarding your personal data, including:

• Access: You can request access to your data.
• Update or Delete: You can update or delete your data.
• Withdraw Consent or Object to Processing: You can withdraw consent or object to processing of your data.
• How to Contact Us: Please contact our support team to exercise these rights.

International Data Transfers

In some cases, we may transfer personal data outside the user's country or EEA. We ensure that any such transfers comply with relevant laws and regulations, using safeguards like Standard Contractual Clauses.

Third-Party Services

External links or services have their own privacy policies. Gratowin Casino is not responsible for external content.

Policy Updates

We reserve the right to update our Privacy Policy at any time. Users will be notified of changes, and continued use means acceptance of new terms.